QUALLA-T CUSTOMER SERVICE
TRAINING WAS CREATED TO...

• Improve your staff's professionalism

• Assess and improve customer service skills,
including telephone etiquette

• Build positive attitudes and self-image

• Train staff to deal with and appreciate diversity.

• Improve work attendance

• Improve communication skills.

• Help employees manage stress in the workplace.

• Train staff to handle complaints and suggestions

• Train staff to manage difficult customers

Qualla-T training integrates Cherokee and mountain values and attitudes into your workplace as a basis for providing excellent customer service.

Certification

• Upon completion of the course, each individual receives a transferable Qualla-T certificate, which is good for one year and enhances a resume.

• Businesses or organizations receive a certificate of recognition and a decal for display in their establishment, which they can use in their business promotion.

• Renewal-refresher course is available for re-certification.

Susan Abram, M.A.
Instructor. Bio

For information, contact:

Cherokee Chamber   of Commerce
PO Box 1838
185 Tsali Blvd
Cherokee, NC 28719

828-497-6700
877-433-6700

CLASS SCHEDULE
The four-hour course, which includes lecture, film, discussion, and active participation, is held every 2nd Tuesday, 9:00 AM – 1:00 PM at the Cherokee Chamber of Commerce building, 185 Tsali Boulevard (US 441).

Training workshop attendance is limited; and pre-registration is required. Contact the Chamber for pricing.

SPECIAL CLASSES
We can also conduct special Qualla-T classes just for your staff, either at your location or ours. More info.